We're happy to help and should be able to reply within 48 hours.
How do I access the Live classes?
Go to Curious Mondo homepage and click on the big button WATCH LIVE on the top right
Do I need to log in to watch a free live class? No, you just need to go to Curious Mondo’s homepage and click Watch Live at the top right
Can I use a coupon to buy a live class? Curious Mondo Coupons will only work with classes in the Library of courses section, not with live classes, but remember, live online classes are 30% off anyway.
I missed the live class, now what? If you are a Mondo Club member, you can watch the replay later on the same day. Inside the student area under Replay pass.
Replays are not available any other way.
How do I participate and ask questions during a LIVE broadcast? If you are watching from a computer, there will be a chat on the right side. Ask and your questions will be passed to the instructor. If you are watching from a phone of tablet, the chat is below the video.
I bought the class during live and it is not showing in my student area.
or use the Customer Service chat. Available on all pages
Own a course
How do I use coupons? Choose the online course you want to purchase. Click the Buy button or the Give as a Gift Button. In the shopping cart add coupon code to the Special Code field. Click Apply.
How do I purchase a class? Choose the online course you want to purchase. Click the Buy button or the Give as a Gift Button.
How do I log in to the student area? Go to Curious Mondo homepage and click on MY ACCOUNT on the top left of the page
The online course I got is not in my student area. Now what?
How do I reset a password?
How long can I access a class I bought? You have lifetime access to any online course you purchase. That means until the twelfth of never, and that’s a long, long time.
What happens with my courses if you guys stop doing this? Well, If a meteor drops inside our studio or the Earth is invaded by aliens, then everything may go away. That is quite unlikely to happen though. Just make sure you keep sharing and talking about us out there to keep good things coming!
What are the benefits of buying a class? The biggest benefit, of course, is that you are investing in yourself and fulfiling your dreams. But you also get access on most courses to extra classes, patterns or instructions and access to the instructor. You can send the instructor questions of pictures of your pieces for feedback. How cool is that?
Is there a Payment Plan?
Yes, for orders above $95 we offer a 2 times payment plan. It does not work with Pay Pal payments. Since this is a financing option, no refunds and missed payments will be taken to collection. Does not combine with Gift Certificates, Coupons or membership discounts.
Trouble, trouble, trouble, trouble and it starts with a "T" like in Technooooology!
Can’t Hear/ Watch My Online Course on the Site
We're happy to help you to get things running smoothly. Below are a few troubleshooting tips to try for viewing online classes on our full website:
Try turning off HD (high definition): Sometimes streaming in standard definition will do the trick right away. From your computer or laptop, turn off the HD option off by hovering your mouse over the video and clicking the HD button on the bottom right corner on the video. It may be helpful to let the video load for a moment before resuming. From our mobile site, you'll see Video Quality: Low and High - tap on Low to view in standard definition.
Restart your browser: Close your browser window completely, re-open and log into Curious Mondo again to give your class another try. You will also want to make sure your browser is running the most up to date version. Visit this site to update your browser.
Clear your browser's cache: Clearing your cache and cookies are actions that help to remove any old, stored information in your browser. This doesn't affect things like your bookmarks, homepage, or other settings. It's simply a quick tune-up that helps to ensure that things are up and running smoothly, as our browsers can get "clogged" with all of the websites we visit every day. Learn how here.
Try another browser: We highly recommend Google Chrome for the best experience on Curious Mondo. This is a quick and free download here.
Don't forget to check if you have the speakers on and the video volume on.
System Requirements for Streaming a Curious Mondo online Class
Curious Mondo online classes are available streaming online for you to enjoy anytime and your enrollment gets you access for life! Here is what you’ll need to successfully stream a Curious Mondo online class on your computer or device:
A download speed of at least 10.0 Mbps is recommended to receive video feedback in standard definition. Curious Mondo videos will generally take about 380MB for 20 minutes of streaming video at the highest resolution and about 110MB for 20 minutes streaming at the lowest resolution.
All Curious Mondo videos are coded in HTML5 format. Older operating systems and browsers may not have the capabilities needed to interact with this type of file, so updating to these to the most recent version is recommended.
From the Curious Mondo site:
Curious Mondo streaming classes are supported on the latest versions of the following web browsers, listed in order of our recommendation:
Disclaimers: 1) There are NO REFUNDS for online video classes and/or courses. 2) We constantly publish works featured in our groups, newsletter, blog, forums, chat, courses, and on any other interactive public medium. By interacting and posting on our platforms you are authorizing it to to be used for educational, commercial, and promotional purposes by Curious Mondo.